How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
How do I list 50 books on the ABAA site with zero listing fees?
How are fulfillment rates calculated?
What are Biblio billing options?
How can I find my direct deposit details to provide to Biblio?
How do I update my Dealer Direct payment terms?
How do I see commission and fees for my orders?
View all 18
Does BiblioDirect offer direct deposit to dealers?
Why is there a fee for Biblio.co.uk for non-EU booksellers?
How do I set up my account for US state tax exemption or 0% EU VAT?
How do I manage catalogs?
If I perform a purge and replace will this remove my old catalogs?
Credit Card Processing
When will I be paid?
What are the fees for Biblio credit card and PayPal processing services?
How do I get paid?
How do I issue a refund?
Why haven't I received my direct deposit?
View all 11
How do I qualify for Commission Free sales?
What are the fees for listing books through Biblio?
How does the shipping matrix work?
Managing your listings using your BiblioDirect bookseller menu
How can I improve my sales through Biblio?
View all 42
Managing Book Listings
What is the Rare Book Room and what can I put in there?
How do I search my own listings (bookseller-only view)?
Why isn't my inventory appearing on Biblio?
How do I delete or remove listings from Biblio?
How do I select Featured Books using customer-facing search tools?
View all 12
International consolidated shipping program
Adjust Postage Charges
How do I issue refunds?
How do I handle orders shipping to Australia and New Zealand?
What orders should be opted out?
View all 6
How do I add photos to my listings?
How do I upload book photos via FTP?
What if I don't put my Book Id number/SKU in the subject line of my email?
How do I upload multiple photos for individual listings via FTP?
Is there a charge to add multiple photos?
View all 16
What do I need to tell my sites about my new Biblio Pro Routing?
How does a purge and replace work with Pro Routing?
Why aren't all of my listings appearing on Amazon?
Can you route my inventory changes to Barnes & Noble?
Can you route my inventory changes to eBay?
View all 7
Why is this order on hold?
What do the tools on the order detail screen do?
European Union VAT, shipping label requirements
How do I add a tracking number to an order?
What should I do when I receive an order where Biblio is processing the customer's payment?
View all 8
What upload formats does Biblio accept?
How does uploading work?
How do I generate an upload for Biblio.com from HomeBase 2 or 2.3?
Can I use FTP to upload my inventory to Biblio?
How do I upload a file to Biblio?
View all 39
How do I contact Biblio by mail?
How do I find out how much my book is worth?
Can I sell my personal collection of books to Biblio?
How can I sell books through Biblio?
How do I leave feedback about a bookseller or Biblio?
View all 16
Searching for Books
Do you have a copy of...?
What do the stars mean?
How Do I Favorite or Exclude Booksellers from Searches?
Can you help me find a copy of a certain book?
Why does the search not return any results?
View all 9
What happens when all or part of my order is canceled?
How long does shipping take?
How can I save money on shipping charges?
How do I check the status of an order?
How do I cancel an order?
View all 13
What are BiblioBucks?
How do I check my BiblioBucks balance?
How do I use BiblioBucks?
Help Desk Software
by Freshdesk Support Desk