How do I issue a refund?

Modified on Tue, 14 Mar 2023 at 02:54 PM

Refunds happen.

You can easily issue refunds right through BiblioDirect. 

Navigate to BiblioDirect > Orders. Then choose the order you need to refund, and then click 'Issue Refund' inside the Order Summary section.

You'll be able to specify how much you want to refund, and you'll be able to specify the reason for the refund.

Once you fill out the short form, the refund will be issued within 24 hours. We'll contact the customer on your behalf, and we'll send an email confirmation to you as well.

If you have any questions, or difficulty in issuing the refund, please email directly.

For information about our site-wide customer return and refund guarantee, please see the article detailing the Biblio 30 Day Return Guarantee. Our customer support staff is always available to assist in cases where there is a dispute regarding a return or refund.

Please note that this FAQ applies only where Biblio has processed the payment via PayPal or a customer's credit card. If you have taken payment directly, you would also issue the refund directly.

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